Refund Policy

Our Commitment

At Rowporter, we want you to be completely satisfied with your purchase. We offer a straightforward 30-day money-back guarantee on all paid plans. If our service doesn't meet your expectations, we'll refund your payment in full.

Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your initial purchase or renewal
• You have not previously received a refund for the same subscription
• Your account is in good standing and not suspended for Terms violations

How to Request a Refund

To request a refund, simply contact our support team:

1. Email us at support@rowporter.com with the subject line “Refund Request”
2. Include your account email address
3. Briefly explain why you're requesting a refund (optional but helpful)

We aim to process all refund requests within 5-10 business days. Once approved, the refund will be credited to your original payment method.

Subscription Cancellation

If you wish to cancel your subscription without a refund:

• You can cancel anytime from your dashboard under Settings → Billing
• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing cycle
• Your data and templates will be preserved for 30 days after cancellation

Prorated Refunds for Downgrades

When downgrading your plan:

• The price difference is prorated and credited to your account
• Credits are applied to future billing cycles
• Alternatively, you may request a refund of the prorated amount

Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees after the 30-day refund period
• Custom development or integration services
• Enterprise contracts with custom terms (refer to your agreement)
• Accounts terminated for Terms of Service violations

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can take weeks to resolve and may result in account suspension. We're happy to work with you to resolve any billing issues quickly.

Free Trial

All paid plans include a 14-day free trial. During the trial:

• No payment is required to start
• You have full access to all plan features
• You can cancel anytime without being charged
• You'll receive a reminder before your trial ends

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to reach out:

Email: support@rowporter.com

We typically respond within 24 hours on business days.