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Privacy Policy

Last updated: January 2026

1. Introduction

Rowporter (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Rowporter, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name
  • Password (stored in hashed form)
  • Organization name

2.2 Usage Information

We automatically collect certain information when you use our Service:

  • Import logs (file names, row counts, timestamps)
  • API usage statistics
  • Browser type and version
  • IP address
  • Pages visited and features used

2.3 Imported Data

Important: Rowporter is designed with privacy in mind:

  • Client-side parsing: All file parsing occurs in the user's browser. Raw CSV and Excel files are never uploaded to our servers.
  • Data transmission: Validated data is sent directly from the browser to your designated webhook endpoint.
  • Metadata only: We only store import metadata (file name, row count, column mappings) for service operation.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send administrative messages and updates
  • Respond to your comments, questions, and support requests
  • Monitor usage patterns and analyze trends
  • Detect, prevent, and address technical issues
  • Enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our Service (e.g., payment processors, hosting providers)
  • Legal Requirements: When required by law or to respond to legal process
  • Protection: To protect the rights, property, or safety of Rowporter, our users, or others
  • Business Transfer: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption in transit (TLS/SSL)
  • Secure password hashing (bcrypt)
  • Regular security audits
  • Access controls and authentication
  • Secure infrastructure hosted on reputable cloud providers

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

  • Account data: Retained until you delete your account
  • Import logs: Retained for 90 days for debugging and support purposes
  • Billing records: Retained as required by law (typically 7 years)

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request a machine-readable copy of your data
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us at privacy@rowporter.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and authentication
  • Remember your preferences
  • Analyze how you use our Service

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may use the following third-party services:

  • Payment Processing: Stripe/Paddle for secure payment handling
  • Analytics: To understand usage patterns and improve our Service
  • Hosting: Cloud infrastructure providers

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@rowporter.com